Frequently Asked Questions

At MageData, we specialise in solving IT problems in challenging environments in Australia and beyond.We're based in the bush, so we know what's it like to live and work there.

Our passion is for bringing first-class technology solutions to wherever our customers live. Distance is no longer a barrier. Our customers, and their locations, are as diverse as Australia itself. Here are a selection of the kinds of questions they ask us every day:

Where is MageData physically located?

MageData has locations in Beltana, South Australia, and at Byron Bay, in northern NSW. However, we also travel widely. MageData customers are located throughout South Australia, New South Wales, Queensland, Northern Territory and beyond. We also have worked at various customer site locations throughout South-East Asia, installing networks, providing training, and implementing IT programs.

Beltana? Where exactly is that?

 Beltana is about 700 kilometres north of Adelaide, in the remote northern Flinders Ranges of South Australia. It was at one time the gateway to the outback, and the staging post for expeditions of several Australian exporers. The telegraph from London to Melbourne ran through the town, as did the railway and the highway. The glory days are long gone now, but Beltana lives on. These days it remains home to a small population, including the headquarters of MageData. We like to think of it as a “hub” of high-tech in the outback of South Australia.

What kinds of services do MageData offer?

 We offer a Business Class managed IT service all over regional and outback Australia. We design, install, manage and support business IT systems and networks. We develop and host online business systems which integrate with both your website and your office. We are cloud computer integrators, able to work with you to develop and implement the optimum cloud suite for your business. We specialise in working with customers in outback and rural locations in Australia, particularly in challenging environments where IT infrastructure can pose unique problems.

My hardware is out of date, but I'm not sure of my upgrade paths. Can MageData help me?

Yes we can. We can perform an audit of your enterprise and your current IT, and make a recommendation for an affordable, sensible upgrade program. It starts with a phone call.

 

We need a network installed, but we are in a remote community in the outback.

 No problem. We understand the unique challenges facing enterprises in rural and regional enterprises, particularly in outback and remote areas.  

My communications need a major overhaul. Can MageData help?

 Yes we can. An integrated approach to communications and IT are essential to get the maximum value from your investment. VOIP systems with unlimited calls, PBX's in the cloud and office extensions that land on whatever device you are sitting with.  MageData can help transform the way you manage your communications to take advantage of the flexibility and savings offered by modern systems.

Does that “Live Help” button really work?

Yes, the button really works, and most of the time, someone will be available to respond. If not, please leave us a message and we will contact you as soon as possible.

We need on-demand help desk support from time to time. Is that something Magedata can offer?

We understand that not every enterprise needs, or can afford, a full time help desk. MageData offers support packs which enable you to purchase technical assistance up front, and then use it when the need arises. Many customers find this a cost-effective way to ensure IT peace of mind. Talk to us today about a tailored Help Pack.

We have new employees who need training on the systems and platforms we use. Should we contact you?

Certainly. Training is vital in getting the most from your network and software. We can empower you and your team with the knowledge and skills to use your IT systems effectively. Talk to us about tailored training solutions, custom-fitted for your specific needs.

We want someone to come and visit us, see our location and talk us through our IT options. But we are a long way from the main highway. Do you make housecalls?

We do. We can't guarantee we can make it today, but we understand the importance of face-to-face communication, particularly in the bush. Talk to us about a site visit, set up an appointment, and as long as the creeks aren't overflowing, we'll make it through.

Testimonials

  • Most important to us was their ability to understand our needs and communicate well - it made the choice very easy. In fact, they even showed real enthusiasm. We are about to start a new project and will again be using MageData as our web development team.
    Warwick Pascoe, Editor, Pocketguides

  • Thanks Noven for your guidance over the past few years on the IT front. You have designed and implemented a great IT platform for the business, one that assists us in our everyday tasks to make day to day business easier and more efficient. We have certainly come a long way from when we first engaged your services.
    Dave White, Dick White Bus and Motorhomes

  • Google have changed their security rules and ruined everything for us. We met Noven who had already figured out what to do and how the new situation would be better, not worse. So, one meeting – problem described and solution described and implemented by Noven and Lindsey.
    Jon Dale, Small Fish Business Coaching

  • Magedata were patient and responsive, providing timely expert advice and input that was invaluable to the success of our project. We have confidence that the IT solution delivered by Magedata will contribute to the ongoing success of our project and look forward to continuing our work with Magedata.
    Kristy Byfield, SA DFEEST

  • They are a joy to work with. We are delighted with their expertise – obvious to all by the very smooth functioning, clear layout and excellent appearance. I cannot recommend them highly enough. They are not only easy to work with but also highly ethical and holistic. Oh, and they DO NOT charge like wounded bulls either.
    Elizabeth Jewell, Editor, LivingNow

  • Having the most professional services of Magedata looking after our equipment and being there for us when needed makes life so much easier.For the past seven years you have been a valuable mentor and advisor. We feel very privileged. You are exactly what your business name reads. Thanks again Noven.
    Lizzie Khan, Marree Telecentre

  • We were delighted with the swift and positive response that we received, we were up and working very quickly. They are pro active in their approach which enables us to concentrate on our strengths which do not include IT technology. It is with confidence that we continue our relationship with Magedata and we would recommend Magedata to anyone or any company in need of IT support.
    Kerry Campbell, Brunswick Heads Bowling Club

  • I could not be happier with the service I have received. The response we have received for all of our requests and problems has been prompt and professional and the follow up and their recommendations have been first class. I could not recommend them highly enough.
    Peter Dewar, Cape Byron Marketing

  • Having been introduced to Noven and his team at MageData during a previous role I had no hesitation turning to MageData when I set Cape Byron Marketing. Business life is simpler if you go to the best straight up. Highly recommended and thank you.
    Simon Miles, Holoarchy

  • Working with MageData, I've learned to relax. No matter the technical challenges, they seem to know exactly what they are doing. When one of our clients needed to run a legacy online webstore under a new website we had built for them, it created some technical headaches. Noven created and implemented a custom solution which enabled our customer to keep trading in a safe, secure and stable server environment. That's typical of the support we get from them: fast response, and creative solutions. I wouldn't hesitate to recommend them.

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